Sales & Marketing Courses
“Innovation comes from saying no to 1,000 things to make sure you don’t get on the wrong track to trying to do too much. We’re always thinking abut new markets we could enter but it’s only by saying no that you can concentrate on the things that are really important.”
Customer Service Skills
This course introduces employees to the core principles of customer service. By employing these values and adopting the correct attitude, delegates will be able to handle the vast majority of customer interactions with ease no matter how unusual or complicated they are.
his course contains many exercises, role plays, and guidelines to help the delegates master the sales skills during the course and start applying their newly acquired knowledge to their professional lives straight away. Bite sized group exercises are also provided that focus on specific concepts. These are then followed by more comprehensive sales exercises that help the delegates to put a series of smaller skills into practice and learn how to approach sale events as a whole.
In this course, participants will be introduced to the entire process of marketing and see how each area can benefit their organization. These areas are systematically explored and exercises are provided so that delegates can apply these techniques to specific scenarios or to their own organisation. Participants will learn about customer’s decision making process, how to segment markets, how to target customers and how to define a marketing mix to target those segments.
The purpose of this one-day course is to prepare delegates to address strategic and tactical pricing across a wide range of pricing practices. They will learn how to choose prices based on their strategic planning, customer psychology, intended brand, competitors and marketing strategies. It is ideal for product managers, high level managers, management consultants, entrepreneurs and the self-employed who offer their products and services directly to customers.
Advanced Customer Care
In this course, it is assumed that delegates already have some experience with customer services and are now looking to expand their knowledge and skills. Having served customers, they may also have a number of specific situations in mind that they would like to get advice on. Customer service is an art and much of it relies on good communication skills and emotional intelligence.
This course contains a lot of materials that covers different aspects of holding conversations on the phone. Participants will learn how to handle angry or demanding callers, how to establish rapport, how to obtain information or provide it and how to structure their sentences to get maximum results.
Handling complaints well requires practice and an exposure to a wide variety of situations. This course is fundamentally designed around examples and scenarios to accelerate this exposure and help delegates to quickly go through a series of common scenarios. Critical examples are provided on how a particular situation can be addressed poorly and what better alternatives exist in handling such situations.
Before attending networking sessions you will need to know how to present yourself using a carefully crafted but casually delivered personal pitch. Your aim is to create a positive and memorable impression on the people you meet through networking. The entire process is simply something that you need to practice on until you become good at each part.The course helps you analyse your current networks and recognize your key contacts which can then be targeted.
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We would love to customize any of these training’s to fit your business’ individual needs!
Targeted Training & Consulting
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